Features
Reschedule by phone — only their own.
She looks up, moves and cancels the appointments booked under the number a caller is on — and nothing else on your calendar. Every change follows your booking rules, and lands in your inbox.
No card · No setup · Keep your number · No website? Start here
Can a caller reschedule their own appointment by phone?
Yes. If a caller phones from the number their appointment was booked under, she can look it up, move it or cancel it while they are on the line. She cannot see any other event on your calendar. The change follows your normal booking rules, and you get an email.
Caller ID is the only key she has. She does not search by name, by address, or by a spelled-out email — if the number ringing in matches nothing, there is nothing for her to change, and she says so without guessing.
That single rule is what makes the feature safe to leave running. A stranger cannot call in and move somebody else's Friday morning, because a stranger's number matches nothing. A regular customer, calling from the phone they always call from, gets the whole thing handled on that one call — no call back to you, no voicemail, no second phone call at 6 PM to sort out a time.
What happens when a caller asks to move a booking?
Six beats, in the same order every time.
She matches the number
Caller ID is the key. She pulls the appointments booked under the number ringing in, and only those.
She lists what they have
Before she answers a single question about the booking, she says what is on it — the service, the day and the time.
She names the one she is touching
One appointment, said out loud, and a clear yes from the caller before anything moves. Never a vague "your appointment".
She offers real openings
She checks when you are busy and offers two or three open times inside your bookable hours — at least an hour out, at most 14 days ahead.
She moves it in one step
A reschedule is atomic. It is never a cancel followed by a re-book, so a slot cannot go missing halfway through the call.
She reads the change back
New day, new time, and the name and callback number it sits under. Then your email lands.
Decide with your ears — not a sales deck.
Paste your website and talk to your own receptionist, free, in your browser.
What does a change call sound like?
Thu · 7:58 AM — incoming call · the van is already loaded
Hi — you have me down for Friday morning and my shift just got moved.
I have one appointment for you: a panel inspection this Friday at 9 AM. Would you like me to move that one?
Please. Anything early next week?
I can do Monday at 1 PM or Tuesday at 11 AM.
Monday at one.
Moved — Monday at 1 PM for Priya Raman, callback 604-555-0142. Same job, same address. Anything else I can help with?
7:59 AM — appointment moved · email on its way to the owner
Conversation is illustrative.
Which rules does a rescheduled time follow?
The same ones a first booking follows. A change gets no exemptions.
| Rule | What it means for a change |
|---|---|
| Matched on caller ID | She finds only the appointments booked under the number the caller is on. |
| One-hour minimum lead | A new time is never sooner than an hour away, even for a change made this morning. |
| 14-day horizon | A caller can move an appointment up to 14 days out. Past that she gives the limit and the last bookable date. |
| Your bookable hours | New times come from the hours you set for booking, in your business's own timezone. |
| 15-minute buffer, 60-minute slots | The gap and the length you set apply to the new time, same as the old one. |
| One atomic move | The appointment changes in a single step — never a cancel and a re-book. |
| No timing cutoff | A caller can change an appointment right up to the moment it starts. |
15 minutes and 60 minutes are the defaults. Both are yours to change.
Where does the change show up for you?
In your own Google Calendar first. The appointment she moves is the same event she created, so it shifts inside the calendar you already look at — there is no second calendar to learn and nothing to copy across.
An email goes out on any cancel or reschedule. After the call you also get the usual recap — a two-line summary, the outcome, and the full transcript — so you can read exactly what was agreed instead of reconstructing it later. The Appointments page in your dashboard keeps the current picture in one list.
She knows who is calling before any of this starts, which is why nobody has to spell a last name to move a job. That part is returning-caller recognition, and the times she offers come from the same rules that govern a first booking.
What she never does with an appointment
She never touches an appointment she cannot match to the number on the call. If caller ID is unknown or blocked, she will not confirm that a booking exists, will not move it, and will not tell anyone a change is done. She takes a message, and it opens a call-back to-do for you.
She never states a cancellation policy your notes do not state. Fees, late windows, exceptions — if it is not in what she knows, she does not guess. She takes a name and a number and leaves the answer to you.
She never calls or texts the customer afterward, and she never takes payment information — if a caller starts reading out a card number, she stops them. Heyline answers your line; the confirmation you get is email.
Frequently asked questions
Can a caller see my whole calendar?
No. She looks up only the appointments booked under the number the caller is on, and nothing else on your calendar is visible to her. She cannot read out your other jobs, your personal events, or who else is coming that day. A caller with nothing booked gets nothing back.
What if they call from a different number?
Then she cannot match them, and she will not pretend to. She does not confirm that an appointment exists, does not move anything, and does not say a change is done. She takes their name, number and message instead, which opens a call-back to-do for you to close in a minute.
Can she cancel someone else's appointment?
No. Caller ID is the only key she has, so a caller can cancel what sits under the number they are calling from and nothing else. One customer can never reach another customer's slot. She also names the appointment out loud and waits for a clear yes before she cancels anything.
Do I get told when something changes?
Yes. Any cancel or reschedule sends you an email, and the appointment itself moves inside your own Google Calendar. After the call you also get the standard recap with a two-line summary, the outcome and the full transcript, so you can see who changed what and what was actually said.
Let the schedule move without you.
Build her from your website and hear how she handles a booking — then connect your calendar and she can move the real ones.
No card · No setup · Keep your number · No website? Start here
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