Use cases
Six calls she's built to take.
Six situations your phone throws at you, each one walked through end to end. It's the same receptionist every time — what changes is what the caller wants.
No card · No setup · Keep your number · No website? Start here
What kinds of calls does Heyline handle?
Inbound calls to your business line — the ones you miss, the ones that come at night, and the ones you can't take with your hands full. She answers within two rings, books into your Google Calendar when the caller wants an appointment, and takes a message when she can't help.
Calls leak one at a time: across 3,000+ US and Canadian trade businesses, the typical shop turned 42% of its inbound calls into booked jobs, and shops with fewer than five technicians managed 24% (ServiceTitan platform data, 2022).
Six pages, six calls, each followed to the outcome it ends in. If you'd rather start from the problem, the solutions pages sort it that way.
Explore
A furnace out at 6 AM (HVAC emergency call)
The furnace quits at 6 AM and your phone rings. See how an AI receptionist answers, finds the first real opening in your Google Calendar, and books it.
Read moreA returning caller books at 2 AM
A customer who has called you before rings at 2 AM. She greets him by name, offers the first opening after you start work, and books it into Google Calendar.
Read moreWhen a caller asks what your prices are
A caller asks what a job costs. Your AI receptionist answers from the price sheet you gave her, or offers a free estimate and takes a message.
Read moreA returning customer calls back to reschedule
A returning customer calls back to move a job: she knows the number, greets them by name, changes the appointment in one step, and emails you the change.
Read moreA question that isn't on your website
When a caller asks something your website never answered, your AI receptionist takes a message instead of guessing — then you teach her the answer once.
Read moreCollecting job details before the appointment
What does an AI receptionist ask before she books a job? The details you chose, out loud on the call, with every answer written down for you.
Read more
Which of these six calls is yours?
One call per page, start to finish.
A 6 AM no-heat call
No heat, before you've opened. She offers the earliest slot your calendar can honor and asks what the system is.
Read moreA 2 AM caller she already knows
A number she has answered before rings at 2 AM. She greets them by name and books the morning.
Read moreThe price question
"What do you charge for that?" If your price sheet has the number, she gives it. If it doesn't, she offers a free estimate and gets a name.
Read moreA customer moving an appointment
Recognized by the number they're calling from, so she finds their appointment and moves it in one step.
Read moreA question that isn't in her notes
She won't guess. She takes a name and number, opens a to-do, and you teach her the answer once.
Read moreThe questions before a booking
From the caller's side: a few short questions, one at a time, before she confirms anything.
Read more
Decide with your ears — not a sales deck.
Paste your website and talk to your own receptionist, free, in your browser.
What does one of these calls sound like?
Thu · 7:12 PM — after hours, line forwarded
Do you do move-out cleans? We hand the keys back Saturday.
We do, and we bring our own supplies. How many bedrooms is it?
Two bed, one bath. Could anyone come Friday?
Friday at 1 PM or Saturday at 9 AM. Can I get your name, and is this number best for you?
Kara — yes, this number. Friday at one, 88 Rowan Street, apartment 4.
Booked — Friday at 1 PM for Kara, callback 555-0148. Anything else before I let you go?
7:13 PM — booked for Friday · recap emailed
Conversation is illustrative.
How does each of these calls end?
| Outcome | What happened | Where you see it |
|---|---|---|
| Booked | She offered real openings; the caller took one. | The appointment in your Google Calendar, plus the recap email. |
| Question answered | What they asked was in her notes, so she said it. | A two-line summary and the full transcript. |
| Message taken | She didn't have it, so she took a name and number. | A to-do you tick off, with the number to dial. |
| Missed | The caller hung up before anything was settled. | The number still lands in your call log. |
The badge on every call in your log.
What she never does on these calls
She can't hand the caller over to you. There's no transfer and no way to have her ring your cell — whatever is urgent reaches you by email the moment the call ends.
She won't state a price or a policy your notes don't cover, won't give medical or legal advice, and won't take a card number. No texts, no outbound calls, no calendar but Google, English only.
Frequently asked questions
Are these real calls?
No. Every conversation in this cluster is written, and each one is labeled "Conversation is illustrative." They follow the rules she runs on: openings pulled from a live calendar, one question at a time, and a read-back of the day, time, name and callback number. To hear the real thing, talk to her yourself.
What happens when a call fits none of these?
She still answers it. Anything your website and your notes cover, she answers. Anything they don't, she says so and takes a name and callback number, which opens a to-do for you. Sales calls and wrong numbers get the same polite handling and land in your call log.
Can one call do two of these at once?
Usually it does. A caller can ask what a job includes, get an answer from your notes, answer a couple of intake questions and end up booked, all before they hang up. The pages split those apart to stay readable; on the phone they run together and finish as one outcome.
Which of the six should I read first?
Take the one that matches the call you least want to miss. If the phone rings while you're on a job, read the 6 AM furnace call. If it rings long after you've locked up, read the 2 AM booking. If callers open by asking what things cost, read the price question.
Now hear her take one of yours.
Paste your website, play the caller, and put her through the call you dread. No account, no card.
No card · No setup · Keep your number · No website? Start here
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