Industries
Panel upgrades booked between panels.
You're on a ladder with a meter in your hand. Heyline answers the line, tells callers what your site says, and books the next job into your Google Calendar.
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Can an AI receptionist answer an electrician's calls?
Yes. Heyline answers your line 24/7, tells callers what your website already says about panel upgrades, EV chargers and service work, books the site visit into your Google Calendar, and turns anything her notes don't cover into a message for you. She never invents a figure you didn't give her.
Electrical work is the trade where the phone rings at the worst possible moment. Your hands are inside a live panel, the meter is on, and the caller who wanted a hot-tub hookup priced is already scrolling to the next name on the map.
The gap is measured. Booking rates run 42% at the typical shop and 24% at shops with fewer than five technicians (ServiceTitan platform data, 3,000+ US and Canadian trade shops, 2022). That second figure describes a two-van electrical shop, and what puts it there isn't skill — it's who picked up.
What do electrical callers ask, and what does she say?
Electrical sites draw a narrow band of questions: free estimates, one named install, and whether you'll come out to a business. Here is where each answer comes from.
| The call | Where her answer comes from | How it ends |
|---|---|---|
| "Do you install EV chargers?" | Your services list — up to sixteen, named the way callers say them | A booked site visit |
| "What does a panel upgrade run?" | Your price sheet, if it's in her notes. Otherwise nothing | A free estimate and a message |
| "Do you take commercial work?" | A quick fact you set, or your own words in her notes | Answered, then the questions you wrote for that job |
| "Who pulls the permit?" | Only what you've written down | Name, number, and a call-back to-do |
| "Can someone come out tonight?" | Your hours, your split shifts, and the exceptions line you set | Times inside your bookable hours, an hour out at the earliest |
She answers only from her notes. A fact you left empty is never spoken.
Decide with your ears — not a sales deck.
Paste your website and talk to your own receptionist, free, in your browser.
What does a first EV-charger call sound like?
Wed · 6:52 AM — forwarded call · you're loading the van
Morning. I'm having a charger put in the garage — is that something you do?
It is, EV charger installs are one of our services. Is the garage on a house, or is this for a business?
House. Attached garage, and the panel's down in the basement.
Noted. Marcus has Thursday at 8 AM or Thursday at 2 PM open for a site visit — which suits you, and is this number the best one for him?
Thursday at eight. Yes, this is my cell. It's Angela.
That's set, Angela. Thursday at 8 AM, and I have 208-555-0117 as your callback. Marcus sees it the moment we hang up.
6:53 AM — on Marcus's Google Calendar: EV charger install — Angela (208-555-0117). The residential answer is in his recap email and on the Appointments page.
Conversation is illustrative.
What she never does on an electrical call
She never guesses at a price. If the figure isn't in her notes she says so, offers a free estimate and takes the details. She doesn't round, average, or borrow a number from another job.
She never gives safety advice. "Can I just reset that breaker myself?" gets a polite decline and a message, not an opinion — health-and-safety questions are outside what she'll answer, hedged or not.
She never transfers a caller to your cell, texts anybody, or takes a card number. What she does instead is take the message and open a call-back to-do, so nothing waits in a voicemail box until nine.
What should she know that your website doesn't say?
Most electrical sites list four services and stop. A blank is the difference between an answer and a message.
Name every install callers ask for
Hot-tub hookup, EV charger, RV outlet, roof heat cable — each its own service, up to sixteen. She uses the words on the list, so she recognizes them on the phone.
Fill the quick facts she left blank
She picks three to six facts a shop like yours gets asked about and fills a value only where your site states one. Whatever she couldn't ground stays empty, and empty is never spoken.
Add the questions you always end up asking
Up to five per service, put to the caller one at a time. For a charger: where the panel sits, whether there's a spare breaker, how far the run is.
Call her again and listen
Testing her in your browser stays free, before you go live and after. Ask the three things your callers ask, then edit until she sounds like your shop.
Frequently asked questions
Can she quote a panel upgrade?
No. A panel upgrade depends on the service size, the run and what the inspector wants, and she has none of that. She answers pricing questions from your price sheet and nothing beyond it. Where your price sheet is silent, she offers a free estimate and takes the name, number and job details.
Can she tell a commercial caller from a residential one?
She asks. Put the question in the intake set for that service and she works it into the conversation before she books or takes a message, one question at a time, never read out as a list. The answer reaches you in the recap email and sits with the appointment, so you know what's going on the truck.
Can she answer permit and inspection questions?
Only from your notes. Write down what you pull permits for and who schedules the inspection, and she says it. Leave it blank and she doesn't invent a policy — she tells the caller she doesn't want to guess, takes their name and number, and opens a to-do so you can call back with the real answer.
Does she book the EV-charger install itself?
No — she books the site visit. An install date depends on what the electrician finds at the panel, so she puts the visit on your Google Calendar, works your charger-job questions in one at a time, and leaves the install date to you once you've seen the panel and priced it.
Hear her take an electrical call.
Paste your website and ask her the three questions your callers ask most. Free, in your browser, before you decide anything.
No card · No setup · Keep your number · No website? Start here
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