Privacy policy
Who we are
Heyline (operated by Builts AI) provides an AI receptionist service for small businesses: it answers a business’s phone calls, responds using information the business provides, and books appointments into the business’s calendar. Contact: privacy@heyline.ai.
Information we collect
From business owners (our customers)
- Account details: name, email, business name, phone number.
- Business information you provide or that we read from your public website (services, hours, location, FAQs) to configure your receptionist.
- Billing details, processed by our payment provider (Stripe); we do not store card numbers.
From people who try Heyline before creating an account
- The website address you enter, and the business information we read from that public website (business name, trade, services, hours, location) to build a sample receptionist for you to try.
- If you place a test call in your browser, the transcript of that test conversation — kept so it can carry into your account if you decide to sign up.
- Basic usage data about the attempt (which entry point you used, whether you placed a test call, whether the receptionist was later claimed) so we can understand and improve the sign-up experience. We do not collect your contact details at this stage unless you choose to create an account.
From callers to a business using Heyline
- Call audio (when recording is enabled by the business), transcripts, caller phone number, and details the caller shares to book an appointment or leave a message (such as name and callback number).
- Calls answered by Heyline begin with a disclosure that the caller is speaking with an AI assistant and that the call may be recorded.
Google user data
If you connect your Google Calendar, Heyline requests the minimum scopes needed to book appointments on your behalf: checking your free/busy availability and creating or updating events on calendars you own. Heyline does not read the contents of your existing calendar events, your email, or any other Google data.
We use this access only to:
- Check open time slots while a caller is on the phone, and
- Create appointment events (with the caller’s name, number, and job description) on your calendar.
Heyline’s use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We never sell Google user data, never use it for advertising, and never allow humans to read it except with your consent, for security, or to comply with law. You can disconnect Google Calendar at any time from your dashboard or via your Google account settings, which revokes our access.
How we use and share information
We use the information above solely to provide the service: answering calls, booking appointments, and sending you call summaries. We share data only with the service providers that make the product work — voice and telephony infrastructure, AI model providers (to generate the receptionist’s responses), hosting, and email delivery — each bound to process it only on our instructions. We do not sell personal information.
Retention and deletion
Call recordings and transcripts are retained while the business’s account is active, or until the business deletes them. When you close your account, we delete your data, including stored Google tokens, within 30 days. Records of anonymous “try it before signing up” attempts (the website you entered and the sample receptionist we built) are kept to help us understand and improve our sign-up experience; they hold no account contact details. You may request deletion at any time at privacy@heyline.ai.
Security
Data is encrypted in transit and at rest. Google refresh tokens are additionally encrypted at the application layer. Access to production systems is limited and logged.
Changes
We will post any changes to this policy on this page and update the date above. Questions: privacy@heyline.ai.