Solutions
Answered at 2 AM. Booked for 9.
The phone doesn't stop ringing when you close. She picks up at midnight, answers on your local clock, and puts the caller on your calendar for the morning.
No card · No setup · Keep your number · No website? Start here
What happens when someone calls after you've closed?
She answers. Heyline picks up the ring at 11 PM the same way she picks it up at noon, and she answers in your business's local time. She tells the caller when you next open, offers the first appointment inside those hours, and emails you the whole thing before you wake up.
Night calls are not a rounding error. A backed-up drain at 11 PM gets dialed again five minutes later, at the next shop on the list. Across 3,000+ US and Canadian trade shops, ServiceTitan's 2022 platform data put the average booking rate at 42%, and 24% at shops with fewer than five technicians — the small outfits that answer their own phone.
None of this changes your hours. What changes is the ring: she answers within two rings at 1 AM the same as at 1 PM, gives a straight answer about when you open, and hangs up with a time instead of a beep.
What does she actually say at 1 AM?
She's on the line 24 hours a day. Your shop isn't, and she never pretends otherwise. Here's where four late calls end up.
| The 1 AM call | What she does | What's in your inbox |
|---|---|---|
| “Are you open right now?” | Says you're closed, names when you next open, and offers a spot on the schedule | A summary and the transcript, marked Answered |
| “Can I get on the books this week?” | Offers a couple of openings inside your bookable hours, then reads the day, time, name and number back | A new event in your Google Calendar, and a recap by email |
| “My basement is flooding — can someone come tonight?” | Books the earliest opening you truly have, and asks the intake questions you set for that service | The booking, the intake answers, and an email |
| “Do you handle insurance work?” | Says she won't guess, takes a name and number, and opens a call-back to-do | A message on your to-do list, waiting for morning |
Times are spoken in your business's timezone, not the caller's.
Decide with your ears — not a sales deck.
Paste your website and talk to your own receptionist, free, in your browser.
How do you set up the after-hours side?
Four things, none of them technical. Building her takes about sixty seconds; going live needs a plan, a card, and one code from your carrier.
Build her from your site
Paste your address. What she knows about your hours, your services and where you work comes off the site, and you can correct any of it in plain language.
Set the hours she can book
Your bookable hours start from your own business hours. Tighten them in settings if you'd rather she didn't offer an 8 AM slot on a Saturday.
Connect your Google Calendar
One button. She checks when you're busy and puts the appointment in your own calendar, where it sits like every other event. Google-verified access, 2026-08-27.
Send her the rings you miss
Go live, get your dedicated number, then dial one forwarding code so a call nobody picks up lands with her instead of voicemail.
Why won't she book a 2 AM slot?
Because 2 AM isn't on your calendar. A night caller gets the next opening you actually work, and these are the rules she picks it with.
- Your bookable hours. Nothing outside them is ever offered, whatever time the phone rings.
- A one-hour minimum. She never books anything sooner than an hour from the moment of the call.
- A 14-day horizon. She books up to two weeks out. Ask for later and she says so plainly and names the last date she can take.
- Your real free time. She checks when you're already busy first, so a morning that's spoken for is never offered twice.
- Buffers and length. Fifteen minutes between jobs and a 60-minute appointment by default, both yours to change.
- A read-back, every time. Day, time, name and callback number, repeated to the caller before she hangs up.
Can she handle a real emergency at night?
She can take the call, and she'll be straight about what comes next. She can't dispatch anyone. There's no truck for her to send and no way to put a caller through to your cell — she has no transfer, at 2 AM or at 2 PM.
What she can do is put the job on your calendar at the earliest hour you work, collect the details you told her to ask for, and email you the whole call the minute it ends. When someone needs you sooner than your calendar allows, that message is the fastest honest route to you.
Plenty of owners still take night calls themselves. Conditional forwarding leaves the choice with you: pick up and it's your call, let it ring and it's hers. The codes are in the call forwarding guide.
What she never does after hours
She never rings you at home and never sends a text. Heyline makes no outbound calls or messages at all — the recap is an email, and it's there when you look.
She never tells a caller you're open when you're closed, and never invents a night rate or a call-out fee that isn't in her notes.
She never promises a truck tonight, an arrival window, or a same-day visit your calendar can't support.
She never gives medical, legal or safety advice, even hedged. She says she can't help with that and offers to take a message.
She never takes a card number to hold a slot. No deposits, at any hour.
Frequently asked questions
Can she dispatch an emergency technician?
No. Heyline answers the phone; she doesn't send anyone anywhere. On an urgent night call she books the earliest opening your calendar allows, asks the intake questions you set for that service, and emails you the transcript the moment the call ends. Dispatching, and deciding what counts as an emergency, stays with you.
Does she know when I'm closed?
Yes. She reads your hours off your website when she's built, and you can fix them in plain language — day by day, split shifts, and one line for holidays. When someone asks at 11 PM whether you're open, she says no and names the next time you are, on your clock rather than the caller's.
Will a night call wake me up?
No. She never calls you and never sends a text — Heyline makes no outbound calls or messages of any kind. What lands instead is email: the caller's number, a short summary, the outcome, and everything said. A message she took at 3 AM is simply sitting on your to-do list when you get up.
Can she promise a same-day visit?
Only if your calendar has room for one. She offers real openings, never a guess, and she can't promise an arrival window, a named technician, or a callback from you tonight. If the earliest honest opening is Thursday, she says Thursday and asks the caller whether that works.
The midnight call has somewhere to go.
Paste your site, ask her when you open, and listen to what she tells a 1 AM caller.
No card · No setup · Keep your number · No website? Start here
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