Number and forwarding
Your number stays. She answers what you miss.
Going live gets you a dedicated number of your own. Publish it, or forward the calls your phone can't get to — the number on your van never changes.
No card · No setup · Keep your number · No website? Start here
Does Heyline replace my business number?
No. Your number stays exactly where it is. When you go live, Heyline gets you a dedicated number of its own, and you decide what it does: publish it as your business line, or leave it unpublished and forward only the calls your phone doesn't get to. Nothing moves carriers.
The number arrives on its own. You press Go live, and it's yours within the wizard — nothing typed in, no paperwork, no transfer request sitting with your carrier. It's a second line that answers, not a second phone you have to carry.
That is the whole arrangement. Heyline never borrows, moves or replaces the number on your invoices and your Google listing. It sits behind that number and picks up what would otherwise ring out.
Should you publish the new number, or forward to it?
Both are one choice in the go-live wizard, and you can change your mind later. A typical shop books 42% of its inbound calls (ServiceTitan platform data, 3,000+ US/CA trade shops, 2022), and shops with fewer than five technicians book 24% — forwarding aims straight at the calls behind that gap.
Use it as your business number
Put the Heyline number on your website, your van and your listings. Then she answers every ring, day and night, within two rings. This is the simple path for a new business, or for a line you'd rather never ring your pocket at all.
Catch your missed calls
Keep publishing your own number. Your phone rings first; when you're busy or you don't pick up, the call rolls to her instead of your carrier's voicemail. Start here if nothing printed on the truck should have to change.
Decide with your ears — not a sales deck.
Paste your website and talk to your own receptionist, free, in your browser.
How do you turn forwarding on?
Once, from your own phone, in four short steps.
Go live and get your number
Choose a plan and add a card. Your dedicated number is set up on the spot, and the 14-day free trial starts.
Pick your carrier
Verizon, T-Mobile, AT&T, Rogers, TELUS, Bell, or the portal path for VoIP and landlines. Each one carries its own plain-language warning — Rogers, for one, needs your carrier voicemail switched off first, or the forwarding won't take.
Copy the code, then dial it
The wizard builds the code with your Heyline number already inside it. You copy it and paste it into your keypad: iPhones refuse to dial a link that contains a * or a #, so copying beats tapping.
Call yourself to check
Ring your business number from another phone and let it go unanswered. Heyline watches for that call to arrive, and the line is marked live when it does.
Which calls does she actually get?
Forwarding here is conditional — busy and no-answer only, never every call. Your own phone always rings first, and a call you answer never reaches her.
| What your phone does | Who picks up |
|---|---|
| You answer it | You. She never hears the call at all. |
| Your line is busy | Heyline, within two rings. |
| It rings out and you don't pick up | Heyline, instead of your carrier's voicemail. |
| You dial the undo code | Your carrier's voicemail again, exactly as before. |
AT&T, Verizon and T-Mobile forward on your plan minutes. Bell and TELUS can bill it separately — about 25¢ CAD a minute on Bell, about 50¢ CAD a minute on TELUS — so check your plan first. Codes, undo codes and per-carrier notes are in the call forwarding guide.
What happens when your line is already busy?
Thursday, 11:42 AM — you're on the other line
Hi — the gutters at the back of the house are overflowing. Can somebody come out this week?
I can get that booked for you. I have Friday at 8:30 AM, or Monday at 1:00 PM. Which one suits you?
Friday morning, please.
Friday at 8:30 AM. Can I get your name — and is the number you're calling from the best one to reach you on?
Priya Raghavan, and yes, this number's fine.
Thanks, Priya. Friday at 8:30 AM, under Priya Raghavan, on this number. It's in the calendar.
Booked — Friday, 8:30 AM. The recap email landed before you finished your other call.
Conversation is illustrative.
What she never does with your number
Heyline never ports your number and never touches your carrier account. The Heyline number is its own line, and the only thing that changes on your phone is the one forwarding rule you dialed.
On a forwarded call she won't hand the caller over to your cell — there is no warm transfer in Heyline. She won't text anyone either; the recap is an email. And she never takes payment details, from anybody, on any call.
Dial the undo code and your carrier voicemail comes back the way it was. No support ticket, no waiting.
Frequently asked questions
Do I have to change my number?
No. Your existing number stays with your carrier and keeps ringing your phone first. The Heyline number is separate, and on the forwarding path your customers never dial it — your carrier passes the call across when you're busy or nobody answers. Nothing on your van, your invoices or your listings has to change.
Can I port my number to Heyline?
No. Heyline doesn't do number porting, and the setup doesn't need it. Forwarding gets you the same result without a carrier transfer: the number stays yours, on your account, and the calls you can't reach roll to her. If you'd rather she answered everything, publish the Heyline number instead.
Does she answer every call, or only the ones I miss?
That's your choice, and you set it when you go live. Publish the Heyline number and she answers every ring, day and night. Forward instead, and she only gets what your phone doesn't — a busy line, or a call that rings out. She never picks up a call you already answered.
How do I turn forwarding off?
Dial the undo code your carrier lists in the wizard. It's one short code from your own handset, and forwarding stops right away — your carrier's voicemail takes your missed calls again, exactly as it did before. On VoIP or a landline, you switch the same rule off in your provider's app.
Keep your number. Add a receptionist.
Build her from your website for free, then forward the calls you can't get to when she sounds right.
No card · No setup · Keep your number · No website? Start here
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