Heyline vs Goodcall: booked on the call.

Both answer every call with an AI receptionist you set up yourself. Goodcall sells unlimited talk time and bills by how many different people call you. Heyline sells minutes, and every plan books the job into your Google Calendar while the caller is still on the phone.

Prices checked September 2, 2026. Every Goodcall figure on this page was read that day from their own pricing page and help center, and each one carries its source and date where it appears. Nothing here comes from a review site, a roundup or a screenshot.

So the choice isn't about who answers. It's about which meter matches your phone, and what you want true at the end of a call — a link the caller still has to open, or a time already in the calendar you check every morning.

The go-live story is the same on both sides. Neither company ports your number — you keep your line, forward the calls you can't take, and she picks up on a number of her own.

Give Goodcall this one plainly: unlimited minutes and tokens on every paid plan beats any metered plan for a shop that talks a lot, and on raw talk time our 200-minute entry plan loses that comparison. They count unique customers rather than calls — someone who phones ten times in a month counts once, and they state that robocalls, blocked numbers and silent callers don't count at all. At $79 a month per agent, with no lead form in front of the price, they undercut Heyline Starter at $99 a month.

The counter is what a minute is for. Our trial's 60 minutes runs to about 25 real calls, each able to end with a job on your calendar; Starter carries 200 minutes a month on the same meter. Their published prices are per agent; ours pool across your businesses.

Pick on the shape of your phone, not on the adjective: long calls and repeat regulars suit their meter, short calls that must end in a booked time suit ours.

On a Heyline call she checks your Google Calendar first, offers two or three times that are genuinely open, takes the name and callback number, writes the event, and reads all four back before anyone hangs up. Nothing sooner than an hour out, nothing further than 14 days.

Goodcall's documentation lists four ways their agent can answer an appointment question, and names the first as the default: point the caller to the website, with an option to text them a booking link. Their appointment docs name no Google Calendar or Calendly connection. One integration genuinely does write appointments — Boulevard, for wellness businesses on that system — though their guide doesn't say the agent checks open slots during the call.

Across 3,000+ US and Canadian trade businesses, ServiceTitan's 2022 platform data put the typical shop's booking rate at 42%, and at 24% for shops running fewer than five technicians. Every step between “I'd like a time” and a time on the calendar is another place a caller can drift.