A receptionist at a busy California salon is colouring a client's hair when the phone rings. She can't answer. A website form arrives a few minutes later, but nobody sees it until the next morning…
A client is in your chair, your hands are occupied, and the business phone starts buzzing behind you. You can't stop a color treatment, dental procedure, legal consultation, or emergency repair to…
You lock the office, silence the phone, and tell yourself you'll return calls first thing in the morning. That's exactly when business slips away. The people calling after hours usually aren't…