At 7:10 p.m., a salon owner locks the front door, drops the keys into her bag, and notices the phone vibrating again. Two missed calls sit on the screen, both from unfamiliar numbers. One caller may…
The phone rings while you're with a customer, on a job site, or in the middle of checking out the next person at the front desk. You glance at it, miss the call, and tell yourself you'll call back…
You're in the middle of a job, treatment, consultation, or lunch rush. The phone rings. You let it go because the person in front of you needs attention. A few minutes later, it rings again. Then…
You lock the office, silence the phone, and tell yourself you'll return calls first thing in the morning. That's exactly when business slips away. The people calling after hours usually aren't…