3 posts tagged call handling
A salon owner is finishing a colour consultation when the phone rings. She can't step away, so the caller reaches voicemail. That caller may be asking about an appointment for the weekend, but the…
Friday afternoon is always when the phone gets ugly. The front desk is juggling a check-in, the stylist is behind, the dentist is in a procedure, and a caller who needs help doesn't care that…
You're in the middle of a job, treatment, consultation, or lunch rush. The phone rings. You let it go because the person in front of you needs attention. A few minutes later, it rings again. Then…